These Rules are in place so that everyone can enjoy our beautiful caravan and camp site. Please respect and follow our rules.
For OUT OF OFFICE HOURS ONLY please contact the Warden on 07958718892.
Electric pitches are numbered. Please only take an electric pitch if you have booked one and please take the pitch you have been allocated at reception.
On busy weekends the pitches are sprayed out with lines. When pitching up on an electric pitch please put your unit as close to the left-hand line (when looking at the pitch) as possible. This is to ensure the correct distance between each unit. Failing to do this may mean that you must reposition your unit. If you are unsure where or how to pitch, please contact a member of staff who will be more than happy to help.
We recommend that you read these terms and conditions carefully. By making a booking, you agree to our terms and conditions.
Arrival
On arrival all customers and visitors are to report to reception. You will be checked in by a member of the office staff, shown where to go and then provided with a unique barrier code to enter and leave the site (camping/touring/pods).
This code will expire at 11am on the day of your departure, so please ensure that you vacate before this time to avoid being charged for an extra day.
If you are found entering the site without reporting to reception beforehand, you may be asked to leave immediately.
Your arrival is welcome from:
12 noon for camping/touring
3:00pm for pods
4:00pm for cottages
Please note, unforeseen circumstances may occasionally mean your check in time may be delayed.
Deposits/Balances
Electric, Non Electric and Glamping Bookings.
25% deposit of the total (non-refundable) Balances due ʹ 14 days before arrival
In the event you need to cancel your booking:
If cancelled with less than 14 days, the full amount is non-refundable/non-transferrable.
If cancelled with more than 14 days and you have only paid your deposit
A) You can transfer your deposit to a new date within the next 6 months. Please note you will only be allowed to do this once
B) You can cancel your booking and lose your non-refundable deposit
If cancelled with more than 14 days and you have paid your balance in full
A) You can transfer your full balance to a new date within the next 6 months. Please note you will only be allowed to do this once
B) You can cancel your booking have a 75 %refund minus the 25% mom refundable deposit
This includes cancellations relating to Covid-19
Cottage bookings:
25% deposit of the total (non-refundable)
Balances due 6 Weeks before arrival
In the event you need to cancel your booking:
If cancelled with less than 6 Weeks notice, the full amount is non-refundable/non-transferrable.
If cancelled with more than 6 Weeks notice and you have only paid your deposit
A) You can transfer your deposit to a new date within the next 6 months. Please note you will only be allowed to do this once
B) You can cancel your booking and loose your non refundable deposit
If cancelled with more than 14 days notice and you have paid your balance in full
A)You can transfer your full balance to a new date within the next 6 months.
Please note you will only be allowed to do this once You can cancel your booking have a 75% refund minus the 25% mom refundable deposit This includes cancellations relating to Covid-19
All balances must be paid in FULL prior to the arrival date, all year round. If this is not done, we reserve the right to cancel the booking and re-sell the pitch.
All deposits are non-refundable all year round.
Groups
We reserve the right to decline or terminate the booking of any guest(s) who do not follow the site rules. We do not accept stag or hen parties as our site is for families and couples only.
Pitches
When booking a pitch, it is your responsibility to stipulate the correct size of your unit to ensure that your allocated pitch is large enough to accommodate you.
Pitches are based on a 4-6-man tent, if you have a larger berth tent, you will be required to pay for 2 pitches. Pitches are allocated for up to 4 people, additional people will be charged per night.
Should you alter your requirements you will need to inform us, and we will try to change you to an appropriately sized pitch. Although we will do our best to keep you on the pitch/pod you have booked on.
If you are in doubt whether you are on the right pitch or not, please ask a member of staff before setting up. Any guests on the wrong pitch will be required to move.
Please be aware that the ground will be uneven in some areas.
Electric pitches are allocated, please only set up on your allocated pitch.
Non-electric pitches are not allocated, you are able to pitch where you like, within the areas that reception shows you on check in.
In the event of an emergency
The fire assembly point is by the reception building. In the event of an emergency call 999 for the emergency services and notify the park manager or warden.
Dogs
Each booking is limited to a maximum of 2 dogs only. Dogs are allowed on the park but must always be kept on a lead. We ask that you please clean up any mess from your dog and respect the other guests on site. Failure to do so, will lead to your booking being terminated.
Departure
You must vacate your pitch no later than 11am on the day of departure. If you wish to stay after 11am, please see reception. All pods and cottages are to be vacated by 10am to ensure the cleaning staff can do the next day change over. No refunds are given for early departures, this is solely down to the guests if they wish to do so.
Complaints
If you are dissatisfied with any part of your holiday or wish to make a complaint, please speak to a member of the office staff immediately. During the spring/summer months there will be an on-site warden, if you have an issue or complaint to make please make a note of his number (on the office door) and contact him straight away. We cannot be liable for any disruptions if we are not made aware of them at the time.
If you are not satisfied with how your situation has been dealt with, please ask to speak with a member of management.
We will NOT tolerate any person/s being verbally abusive to any member of staff. If you are seen doing so, you will be asked to leave the site immediately. If you create any disruption to other campers, you will be asked to leave side immediately. The next stage will be to call the police
COVID-19
In the event where we need to close the site fully, bookings can be re-arranged to an alternative date.
In the event of self isolation please refer to the cancellation policies above.
We advise that travel insurance is taken out for all bookings.
Disclaimer
It is your responsibility to read the rules and regulations and abide by the rules therein. Not reading the rules is not an excuse for infringement. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in the terms and conditions of booking.
Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking without refund. Abbey Farm reserves the right to ban individuals from future use of the park.
Anyone defacing or causing damage to any buildings, equipment or property of the park faces immediate eviction and prosecution. The pitch hirer will be responsible for and charged for any damage /loss caused by themselves or thier visitors to the pitch or park facility or other resident's property.
Your personal belongings, vehicles, vans and their accessories and contents are left at your own risk. Abbey Farm Caravan Park or its staff will not be liable for any loss or theft.
We will not accept liability for any injury suffered due to the misuse of equipment on the site. Children always remain the responsibility of their parent or guardian during their stay.
We cannot accept responsibility or compensation for circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government. We try very hard to provide all facilities as advertised on our website.
The information taken at time of booking is required to be collected for the purposes of processing your reservation at Abbey Farm Caravan Park.
We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know.
We may also disclose your data to Camp Stead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.
